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FAQs

What payment methods do you accept?

Payment methods accepted include:

  • PayPal (website purchases)
  • Bank Deposit (custom orders only)
  • Cash on pick-up (printed orders only)

Relevant details will be made available to you at checkout or on your custom order invoice.

Can I order a sample?

Yes. Up to three invitation samples are available for $49.95 (postage included).

Do you need a deposit?

Yes. Before any custom work can commence, a non-refundable deposit of 50% is required.
If you are ordering an existing design from my shop for you to DIY Print (needs only name, address, date etc. changed) then the full amount disclosed in my shop listing is required at checkout.

Can you create a custom order for me?

Yes. Little Goldfish accepts custom orders at certain times. Additional charges may apply, so get in touch with me to discuss.

If I show you a picture of what I want, can you create an exact replica?

No. I took the Contemporary Handmade Alliance’s Handmade Originality Pledge back in 2012, and I pride myself on my own designs, as well as the designs of others.

Do you do wedding invitations and stationery?

Yes. I have a range of DIY printable wedding invitations and stationery available in my store. Some designs come with the option to co-ordinate colours with your wedding, while others are themed (for example rustic themed, or destination themed). I provide high resolution files to you – with all the details required for your special day – for you to print at home or at a print shop.

If you require printed invitations and stationery for your wedding from Little Goldfish, please contact me before placing your order to discuss.

Can you print my invitations and send them to me?

Yes, I most certainly can. Contact me to discuss.

How long will my order take to complete?

Lead times vary during the year. I’m a one person show (and a toddler tamer!), so please be patient.

DIY printable files requiring minimal changes (name, address, celebration details, and so on) take up to 5 business days, provided the customer regularly checks and responds to emails. Please ensure you check your junk mail regularly to catch anything from Little Goldfish that may have landed in your junk/spam folder.

If you are ordering custom invitations, please allow a total of 10 weeks before your SEND DATE, not your event date.
Consultation periods can be lengthy, so please allow 2 to 6 weeks for consultation, particularly if you request physical samples to be mailed to you.
Once the consultation process is complete, your order will be ready within 1 to 2 weeks.
We’ll keep you up to date with how things are progressing, including pictures.

Do you ship internationally?

Absolutely!

How do you ship your orders?

Orders are sent via Australia Post.
ALL Australian domestic orders are sent with tracking.
International orders are sent with International Registered Post.
Other services such as express post or insurance are available on request; additional fees and charges apply.

How much will postage and handling cost?

Orders within Australia are posted at a flat rate of $8.50 including tracking.
International orders are sent with International Registered Post. Costs vary country to country.
Any taxes applied on arrival are NOT the responsibility of Little Goldfish.
Other services such as express post or insurance are available on request; additional fees and charges apply.

For more information, send an e-mail to info@littlegoldfish.com.au

© 2014-2017, Little Goldfish Invitations and Stationery. All Rights Reserved.

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